How are items packaged?

Products are bubble wrapped and packed in a box.

Do you ship internationally?

Yes, we ship to the US, the UK, and the Middle East.

What is the estimated delivery time?

You can check your estimated delivery date by going to My Orders, selecting your order, clicking View Order Details, then Track Shipment.

Are there any hidden charges on Kiwla?

There are no hidden charges. The price on the order confirmation page is exactly what you pay, including applicable shipping and handling charges.

How do I return a purchased item?

Contact our Customer Support team via phone at +91-79999 77770 or email info@kiwla.com within 2 days of receiving the order. Products must be unused and in original packaging with seals and labels intact.

When will I get my refund?

Refunds are processed within 24-48 hours. For credit or debit card and net banking payments, refunds reflect within 7-10 business days. For COD orders, refunds are made via NEFT within 2-4 business days.

How do I track my order?

Track your order under the My Orders section on the Kiwla website. Once dispatched, you will receive an email with the tracking number and courier company details.

Do I need an account to place an order?

No, you can place an order as a guest. However, creating a Kiwla account lets you earn reward points, rate products, and access member-only discounts.

Are there any shipping charges?

Shipping charges depend on the product. You can view the applicable shipping charge on the checkout page.

Does Kiwla have any physical stores?

No, Kiwla is an online-only store.

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Urban Skin Purifying Sheet Mask Green Tea & Charcoal 1pc

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NIVEA Urban Skin Purifying Face Sheet Mask Gree Tea & Charcoal 1 Mask intensively detoxifies, mattifies and refreshes skin Cleanses and detoxifies skin from environmental stressors Removes dirt and...

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Urban Skin Radiance Sheet Mask Argan Oil & Shea Butter 1pc

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NIVEA Urban Skin Radiance Face Sheet Mask Argan Oil & Shea Butter 1 Mask is infused with ARGAN OIL and SHEA BUTTER, suitable for SENSITIVE SKIN PROVIDES RADIANCE: Gives skin a healthy, natural...

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Urban Skin Purifying Sheet Mask Green Tea & Charcoal 1pc

Urban Skin Radiance Sheet Mask Argan Oil & Shea Butter 1pc

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